We sincerely apologize for the inconveniences you encountered during your stay. Greetings, Thank you for sharing your feedback about your recent experience at Harrah's Laughlin. Thank you for your feedback, and we hope to have the chance to welcome you back in the future. Please feel free to contact our management team at (702) 298-4600 so we can discuss your concerns further. We would like another opportunity to regain your trust and provide you with a better experience. We appreciate your loyalty as a repeat guest, and we regret to learn that we have disappointed you. We apologize for any miscommunication regarding refunds and resort fees, and we will review our policies to ensure clarity and fairness. Your feedback regarding the room temperature and the lack of assistance from our staff is concerning and will be addressed with the appropriate departments. We understand the importance of maintaining a pleasant temperature in our rooms, especially for elderly guests. Our team strives to provide a comfortable and enjoyable experience for all guests, and we regret that we were unable to meet your expectations on this occasion. We apologize for any inconvenience you and your grandmother experienced during your stay at Harrah's Laughlin. Hello Efruiz, Thank you for bringing your concerns to our attention.
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